Contact center
services in Minneapolis.
Integrated Communications has your contact center solution.
36+ years designing cloud-based contact centers for the Twin Cities. We take a consultative approach — listen first, recommend second. Omnichannel routing, quality management, and analytics that actually inform decisions.
Every channel, one
unified platform.
Voice, email, SMS, and chat routed intelligently to the right agent with context in hand.
Advanced call reporting & recording
Every conversation captured, indexed, and searchable. Reports that connect call metrics to outcomes.
Workforce optimization
Forecast volume, schedule agents, and monitor adherence — with real-time visibility into service levels.
Quality management
Score calls against custom rubrics, coach from recordings, and track improvement over time.
Omnichannel communication
Voice, email, SMS, and chat in one queue. Agents switch channels without losing context.
CRM & help desk integration
Screen pops, click-to-dial, automatic case logging in Salesforce, Zendesk, HubSpot, and more.
Dashboards & live reporting
Wallboards and dashboards that answer "how are we doing right now" — not yesterday.
Outbound dialer service
Progressive, predictive, and preview dialing with TCPA-compliant list management.
AI & chatbot integrations
Deflect routine calls to self-service. Route edge cases to agents with full conversation history.
Consultative, not prescriptive.
Most contact center vendors show up with one product and shoehorn your business into it. We don't. We start by understanding call volume, agent workflows, integration points, and growth plans — then recommend the platform that actually fits.
36 years of Twin Cities deployments. 800+ accounts served and a real team that answers the phone when something breaks. Independent, multi-vendor, and allergic to markup-driven advice.
Pairs well with.
Request a free
network audit.
Tell us what you're running today and what isn't working. We'll review your current phone, internet, and contact center setup — at no cost — and show you where you're overpaying or underperforming.