Contact Center Services in Minneapolis, MN

Integrated Communications Has Your Contact Center Solution

Have you been trying to find telephone systems software in Minneapolis, MN or the neighboring area? Integrated Communications offers comprehensive contact center services designed to streamline your business communications. Serving the Twin Cities and beyond, we specialize in providing unified communications for office users and contact center users. Our goal is to understand your unique communication needs and deliver effective solutions by offering a wide variety of cloud based phone systems.

With over 34 years of experience, we ensure you receive premier support and maintenance solutions. Our services include:

• Advanced Call Reporting and Recording
• Workforce Optimization
• Quality Management
• Omni Channel Communication (Voice, Email, SMS, Chat)
• CRM and Help Desk Integration
• Dashboards and Live Reporting
• Outbound Dialer Service
• AI and ChatBGT Integrations

Contact us today to learn more about how we can support your communication needs.

Why Choose Integrated Communications For Contact Center Solutions

Contact Center Systems are one of the most complex applications to help clients. With so many moving parts with call routing features, WFM, QA, Omni Channel, and now AI. And all the carriers are saying they are the leader!!

Why Integrated? We dig in with you and sit down with agents and supervisors to actually see your environment as it sits today. You most likely have put in place very robust systems that work, but now need the next upgrade in today's world. 

We have vetted out many carriers and believe we have narrowed down the best groups to fit each of our client's needs.

Also, look at our reviews and testimonials...nothing better than seeing what our clients say.

Contact Us

Ready to enhance your business communications? Get in touch with Integrated Communications today. Our team is here to provide you with the solutions you need to succeed. In addition to Minneapolis, many customers prefer our telephone systems software in St Paul, MN and the nearby area.